Legal

Privacy Policy

Effective Date: July 12, 2026 · Last Updated: July 13, 2026

This Privacy Policy explains how Aldera Solutions LLC ("Aldera," "we," "us," or "our") collects, uses, discloses, and protects information through our website, contact forms, quote request forms, email communications, phone communications, marketing activities, and related business interactions.

Aldera is an information technology and network services business based in Fort Walton Beach, Florida. This Privacy Policy is intended for a U.S.-based public website and general business operations. It does not describe every data-handling practice that may apply under a specific customer contract, managed services agreement, statement of work, business associate agreement, data processing agreement, or other written agreement. If a separate written agreement applies, that agreement may include additional or different terms for customer systems, service data, regulated data, or confidential business information.

Information We Collect

We may collect information directly from you, automatically through our website, and from third-party sources.

Information You Provide

You may provide information when you:

  • Submit a contact form;
  • Request a quote, consultation, or service information;
  • Subscribe to updates or marketing communications;
  • Email, call, text, or otherwise communicate with us;
  • Schedule a meeting;
  • Apply for a job or contractor opportunity;
  • Become a customer, vendor, or business partner.

This information may include:

  • Name;
  • Business name;
  • Job title or role;
  • Email address;
  • Phone number;
  • Mailing or business address;
  • Preferred contact method;
  • Information about your IT environment, network, devices, users, locations, services, vendors, or project needs;
  • Budget, timing, procurement, or business requirements;
  • Messages, attachments, screenshots, or other information you choose to provide.

Please do not submit sensitive personal information, passwords, payment card information, protected health information, government identifiers, or confidential security information through general website forms unless we specifically request it through an approved secure method.

Information Collected Automatically

When you visit our website, we or our service providers may automatically collect certain technical and usage information, such as:

  • IP address;
  • Browser type and version;
  • Device type;
  • Operating system;
  • Referring website;
  • Pages viewed;
  • Dates and times of visits;
  • Approximate location derived from an IP address;
  • Interaction data, such as clicks, form starts, and navigation paths;
  • Cookie identifiers or similar technologies.

Information from Third Parties

We may receive information from third parties such as:

  • Referral partners;
  • Vendors, distributors, and manufacturers;
  • Public business directories;
  • Social media or professional networking platforms;
  • Security, fraud prevention, or analytics providers;
  • Existing customers or business contacts.

How We Use Information

We may use collected information for the following purposes:

  1. Responding to inquiries: To respond to contact forms, quote requests, consultations, and service questions.
  2. Providing services: To evaluate, plan, deliver, support, maintain, troubleshoot, and improve IT, network, cybersecurity, cloud, and related services.
  3. Sales and customer relationship management: To prepare proposals, quotes, statements of work, service recommendations, renewals, and account communications.
  4. Scheduling and communication: To schedule calls, meetings, onsite visits, support work, and project activities.
  5. Website operations: To operate, maintain, secure, debug, and improve our website and online forms.
  6. Website security and performance: To use Cloudflare proxy and related services for security, performance, traffic routing, abuse prevention, and website reliability.
  7. Marketing: To send service updates, educational content, promotional communications, or event information, where permitted by law. You may opt out of marketing emails as described below.
  8. Security and fraud prevention: To protect our website, systems, customers, business, and users from unauthorized access, abuse, fraud, malware, spam, and other security risks.
  9. Vendor and partner management: To communicate with vendors, distributors, manufacturers, referral partners, and subcontractors.
  10. Legal and compliance: To comply with legal obligations, enforce agreements, resolve disputes, maintain records, respond to lawful requests, and protect rights and safety.
  11. Business operations: To manage accounting, billing, insurance, audits, internal reporting, training, quality control, and administrative functions.

Cookies and Similar Technologies

Our website uses Cloudflare proxy and related security/performance services to help operate, protect, and deliver the website. Cloudflare may automatically process certain technical information, such as IP address, device and browser information, request data, security signals, and cookie or similar identifiers, as needed to provide security, performance, traffic routing, abuse prevention, and related website services.

We do not currently use separate advertising pixels, remarketing tools, chat widgets, or third-party analytics tools such as Google Analytics. If we add those tools in the future, we may update this Privacy Policy.

You can control cookies through your browser settings. Blocking cookies may affect website functionality, security, or performance.

How We Share Information

We do not sell personal information in the traditional sense of exchanging it for money. We may share information as described below:

Service Providers

We may share information with companies that help us operate our business, such as:

  • Website hosting providers;
  • Email and communications providers;
  • Customer relationship management and ticketing tools;
  • Scheduling platforms;
  • Cloud storage and productivity providers;
  • Website security, performance, and traffic management providers, such as Cloudflare;
  • Payment processors and accounting providers;
  • Security, monitoring, and fraud prevention providers;
  • Professional advisors, such as attorneys, accountants, and insurers.

These providers may access information only as needed to perform services for us and are expected to protect it appropriately.

Vendors and Business Partners

If you request services involving third-party hardware, software, licensing, cloud platforms, telecom services, or vendor support, we may share relevant information with vendors, distributors, manufacturers, carriers, referral partners, or subcontractors to prepare quotes, confirm compatibility, register products, obtain support, process orders, or deliver services.

Legal, Safety, and Compliance

We may disclose information if we believe disclosure is necessary or appropriate to:

  • Comply with law, subpoena, court order, legal process, or government request;
  • Enforce agreements or policies;
  • Protect our rights, property, business, customers, or personnel;
  • Detect, prevent, or address fraud, security incidents, technical issues, or abuse;
  • Protect the rights, safety, or property of others.

Business Transfers

We may disclose or transfer information in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction involving all or part of our business.

With Your Direction or Consent

We may share information when you direct us to do so, authorize sharing, or provide consent.

Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to inquiries, manage customer relationships, provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, support security, and improve our services.

Retention periods vary depending on the type of information and context. For example:

  • Contact and sales inquiry records may be retained for follow-up, sales history, and business administration;
  • Customer account, billing, and contract records may be retained for accounting, tax, legal, and operational purposes;
  • Support records may be retained to provide continuity of service, document work performed, troubleshoot recurring issues, and maintain security history;
  • Website logs and analytics may be retained for shorter periods unless needed for security or legal reasons;
  • Backup copies may persist for a limited period according to backup cycles.

When information is no longer needed, we may delete, de-identify, aggregate, or archive it in accordance with our business practices and legal obligations.

Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. Safeguards may include access controls, authentication, encryption where appropriate, monitoring, logging, vendor review, personnel training, and secure business processes.

However, no website, email system, network, cloud service, transmission method, or storage system is completely secure, and we cannot guarantee absolute security. Avoid sending sensitive information through unsecured channels, and contact us if you need a secure method to transmit sensitive technical or business information.

Your Choices

Marketing Communications

You may opt out of marketing emails by following the unsubscribe instructions in the email or by contacting us using the information below. Even if you opt out of marketing emails, we may still send transactional or service-related communications, such as responses to inquiries, support communications, billing notices, contract notices, or security-related messages.

Cookies

You can manage cookies through your browser settings or, where available, through our website cookie preference tool. Browser settings may allow you to block cookies, delete cookies, or receive alerts before cookies are stored.

Access, Correction, or Deletion Requests

You may contact us to request access to, correction of, or deletion of personal information we maintain about you. We will respond as required by applicable law. We may need to verify your identity before processing a request, and we may retain certain information where permitted or required for legal, security, accounting, dispute resolution, or legitimate business purposes.

Florida Privacy Rights

Aldera is based in Florida and primarily serves customers in the Fort Walton Beach, Florida area. You may contact us to request access to, correction of, or deletion of personal information we maintain about you. We will respond as required by applicable law.

Aldera is a small Florida-based IT services business and may not be subject to privacy laws from every state. If a privacy law applies to us and to your information, we will honor applicable rights as required.

To submit a privacy request, contact us using the information in the "Contact Us" section. We may ask for information to verify your identity and authority to make the request.

Do Not Track and Global Privacy Controls

Some browsers or extensions offer "Do Not Track" or global privacy control signals. Our website may not respond to all such signals unless required by applicable law or supported by our tools. If legally required, we will honor recognized opt-out preference signals in accordance with applicable law.

Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us, and we will take appropriate steps to delete it.

Links to Third-Party Websites

Our website or communications may contain links to third-party websites, platforms, vendors, or resources. We are not responsible for the privacy practices, security, content, or policies of third parties. Review the privacy policies of any third-party sites or services you use.

Customer Systems and Service Data

When Aldera provides IT, network, cybersecurity, managed services, or support services to a customer, we may access customer systems, logs, configurations, credentials, tickets, device information, user information, and other service-related data as necessary to perform the services.

Such service data is handled under the applicable customer agreement, statement of work, service schedule, data protection addendum, confidentiality agreement, or other written terms. This Privacy Policy does not replace those agreements.

Customers are responsible for notifying their employees, users, contractors, and other personnel about monitoring, support access, logging, security tools, and data-processing activities in their IT environment, as required by applicable law and internal policies.

Service Area

Aldera is based in Florida, United States, and our website and services are intended for U.S. visitors and customers, primarily in the Fort Walton Beach, Florida area. We do not intentionally market to or serve customers outside the United States.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "Last Updated" date. Changes are effective when posted unless otherwise stated.

If we make material changes, we may provide additional notice where appropriate, such as by posting a website notice or contacting affected individuals.

Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact us at:

Aldera Solutions LLC
Shalimar, FL
Email: [email protected]
Phone: (850) 909-9569
Website: https://www.alderasolutions.com